What We Do

Serving largely companies in the financial, IT, technology, ecommerce, airline, luxury and hospitality sectors, we specialize in generating high sales growth, improving call centre performance and profit generating customer service.


To date, Teledirect has implemented over 5,000 successful programmes interacting with our clients' customers around the world and a customer acquisition track record of over 3 million. Teledirect has also received over 180 regional and international industry awards under the best contact centre operations and the best contact centre professionals’ categories.


We are headquartered in Singapore and we have a presence in Malaysia, Thailand, Philippines, Hong Kong, China, Japan and Spain.

Core Values

  • Teamwork

    Together we make anything possible

  • Initiative

    Be the first to take charge

  • Courage

    Don't be afraid to take risks

  • Innovation

    Embrace new ideas and innovate

  • Trust

    You have only one reputation

History of Teledirect

For over two decades we've delivered customised customer engagements that have made us a trusted business process services to the world's leading brands.

Teledirect opens
in Singapore

(1 Employee)

1995

Teledirect opens
in Hong Kong

(120 Employees)

1997

Teledirect opens
in Malaysia

(530 Employees)

2001

Teledirect opens
in Thailand

(800 Employees)

2005

Teledirect opens
in Philippines

(2,000 Employees)

2014

Teledirect Opens
in Japan

(2,500 Employees)

2016

Teledirect Opens
in China

(3,800 Employees)

2017

Teledirect opens
in Spain

(5,500 Employees)

2018

Management Team

Teledirect is committed to excellence is underscored by our practice of recruiting the best of the best, customising products and services for rapid business growth, and setting standards for quality performance and superb results.

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Awards

Teledirect has won over 180 industry awards to date competing against the best business process services companies in the world.

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Contact Us

Want to learn more about career opportunities at Teledirect or how we can help you grow your brand with innovative business process service solutions?

Get in touch