Our client is one of the world’s most prestigious and highly decorated airlines, offering best-in-class products and services to passengers all over the world, with connectivity to 60 destinations in 33 countries.

The airline’s premium status in the market demands a highly skilled and dedicated team that works round-the-clock to provide world class customer service to its global customer base, covering 10 different languages.

  • Operating from sites in Singapore and Malaysia, Teledirect leveraged on its strong technical expertise and people resource to build one of the region’s most efficient and performance driven contact centres.
  • We built a customised solution, incorporating business analytics and innovative technologies for optimal business performance and real-time reporting.
  • Improved efficiency, identified opportunities and enhanced the airline’s overall customer experience.
  • Over the years, we have won numerous honours at the annual Contact Centre Association of Singapore (CCAS) Awards Most notable is the won “Gold” awards for “Best Outsourced Contact Centre”.
  • Today, the centre handles hundreds of thousands of customer-transactions and sets the industry benchmark for revenue maximisation.
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