Teledirect Becomes First Contact Centre to Win Prestigious HR Award

24 Oct 2016

Teledirect Becomes First Contact Centre to Win Prestigious HR Award

Teledirect Singapore is the first contact centre in the history of the awards to win Silver for Excellence in HR Strategic Planning at the Human Resources Excellence Awards 2016.

The Excellence in HR Strategic Planning Award singles out HR teams that have successfully incorporated emerging technologies and implemented innovative HR strategies while adapting to the quickly evolving job market.

Receiving the award, Dr Sandra Pereira, our Group HR & Talent Management Director thanked everyone who made it possible, “This is an acknowledgement and praise honouring the efforts that the HR teams across the region have poured into building our talent-focussed strategy including the HRIS’ implementation over the past 18 months. This recognises the many hours, nights, weekends, the sweat, the tears, the passion we’ve invested to getting our HR to the next level and mapping a path to make Teledirect an even better workplace.”

Laurent Junique, CEO of Teledirect was grateful for the approbation received from the many eminent and senior HR practitioners attending the event, “I am very proud that Teledirect and especially Sandra, were recognised by this large community of HR professionals who work for very large and reputable organisations beyond just the contact centre industry. The fact that we won silver for the best HR strategy speaks volumes about where Teledirect is going. This was the first time we participated and there were 200 entries at this massive and prestigious event. Thank you Sandra for having had the initiative to put us on the map and I look forward to many more recognition for the HR professionals of Teledirect.”

Teledirect is one of the leading outsourced contact centres in Asia and this award affirms the exceptional quality of work that goes into recruiting and accelerating the careers of employees that deliver exceptional customer service for global brands in various industries.

To date, Teledirect has won more than 90 industry awards and has implemented over 4,500 successful programmes interacting with our clients’ customers around the world. Teledirect has offices in Singapore, Hong Kong, Malaysia, Thailand and the Philippines with more sites opening in emerging markets across Asia.


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