From our experience in the industry we believe that a business process service provider can improve performance by a minimum of 30%. We have set up over a dozen engagement centres in 8 countries across Asia and Europe. We have trained thousands of agents to drive the performance of over 5,000 varied projects.

To support the success of our clients we focus on:

  • Process Analysis
  • Process Review
  • Training Delivery
  • Mystery Shopper Programmes
  • Data Mining & Database Administration
  • Process Design
  • Design of Training Tools
  • Overall Project Management
  • Provision of Software Development
  • Talent Support
  • Provision of TeleSmart

At the heart of our campaign tracking solution is a strong dependence on smart and friendly analytics.

Helping our clients achieve high performance while fostering an innovative and diverse culture is our goal at Teledirect.