Social Media Solutions

We support global conglomerates and other businesses that pan across multiple industries. Our teams specialise in Social Marketing, Social Selling as well as Social Customer Service. With innovative social media management, listening and measurement tools we can monitor performance and deliver customised reports that give a comprehensive view of key metrics in different markets.

Social Media Messaging Solutions

We build custom chatbots for mobile messaging apps and social media platforms. We also build web applications to help teams qualify leads and allow our customer service specialists to focus on delivering solutions and achieve client targets.

Social Media Customer Service Key Measurement Indexes

  • Customer Satisfaction
  • Enquiry Rate
  • Complaint Rate
  • Social Interactions (Mentions)
  • Brand Sentiment (Social Media)
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